Service Line Leader - Primary Care

at  Ascension DePaul Services

Position: Service Line Leader - Primary Care
Reports to: Vice President Planning Status: Full Time / Exempt
Department: Planning & Growth

GENERAL JOB DESCRIPTION:

The Primary Care Service Line Leader plays a vital role in coordinating with various departments and external partners to drive growth, patient engagement, and service excellence across DePaul Community Health Centers’ Primary Care service line. This role is central to achieving strategic goals, focusing on clinical quality, patient satisfaction, and financial performance.
The Service Line Leader will work closely with departments such as Clinical Operations, Marketing, Finance, and Business Development to identify service line issues, seize growth opportunities, and foster cross-functional collaboration. In partnership with Clinical Operations, this role ensures that patient care initiatives are integrated with behavioral health, pharmacy, and community health services for a seamless experience. Additionally, they will work with Finance to analyze reimbursement trends and identify new revenue streams, sharing insights to optimize financial planning. Building strong referral networks is a key responsibility, as the Service Line Leader collaborates with hospitals, elder care facilities, and community organizations to enhance patient referrals and expand access. They will also lead patient engagement initiatives focused on Medicare enrollment, outreach, and education programs to support retention and growth.
Working with the Marketing team, the Service Line Leader will develop and execute strategies to increase patient volume, leveraging market insights on demographics, competitor benchmarking, and use rates. These insights will support the creation of targeted marketing and growth strategies that align with DePaul’s mission to deliver high-quality, accessible care.

QUALIFICATIONS:

• Bachelor’s degree, preferably in a health related field. Master’s degree preferred.
• Three years related experience in working with the Primary Care Service Line responsibilities
• Proven experience in a matrix model, integrated services, program development and successful co-management of service line with physician & administrative partnership arrangements
• Business insight, innovative approach, strong strategic planning and excellent influence and communication skills in diverse situations, and a bias toward action is required.

JOB DESCRIPTION ACKNOWLEDGMENT

• I have read the above job description and agree to perform the responsibilities as described above.
• I understand that this job description is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel as classified.
  I have received a copy of my job description for my records (copy to be given after signature is complete

The following responsibilities are not intended to describe every function of this role.

• Develop and execute strategic growth plans focused on patient volume through expanded referral sources, aging-in programs, and patient retention initiatives.
• Build and manage referral networks by working closely with external entities like hospitals, elderly care facilities, and community-based organizations.
• Enhance patient engagement through outreach initiatives, especially Medicare enrollment and patient education programs.
• Drive integration of behavioral health, pharmacy, and community health services to create a cohesive patient care experience across clinics.
• Collaborate with clinical teams and specialty program staff to ensure alignment on shared program goals and support primary care-related research initiatives.
• Actively engage with referral sources, meeting regularly to ensure business growth and volume increases.
• Lead and participate in activities that facilitate internal coordination and partnerships with community stakeholders to advance patient-centric programming.
• Maintain and improve the Primary Care Service Line Scorecard, focusing on metrics related to growth, quality outcomes, and financial performance.