Service/Maintenance Manager

at  Mad City Windows and Baths

Overview:
The Midwest’s #1 Remodeler, Mad City Windows & Baths, is looking for a Service Manager for our Charlotte, NC office to field service and warranty customer calls. This is an office-based position.
Mad City Windows and Baths, a Renuity backed company, is one of the fastest-growing remodeling companies in the USA that is rapidly expanding its services across the USA. With offices already established in many different states, and more opening each quarter, we are dedicated to helping families throughout the Midwest and southern territories! Please refer to our website for a list of all the active territories.

QUALIFICATIONS:

• Previous Remodeling, Construction or Carpentry experience required
• Experience working with customers to solve problems
• Excellent communication skills
• Ablity to multi-task in a fast-paced environment
• Basic computer skills
  Mad City Windows and Baths provides the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status

• Take calls from customers to diagnose service issues on replacement windows & doors, bath & shower remodels or cabinet refacing projects.
• Create detailed service tickets and parts lists.
• Order, track and keep reports on all service parts.
• Schedule servicing appointments.
• Communicate with Field Managers and Service Technicians for proper follow up on field issues.
• Keep employees up to date on new or old product issues.