Service Management Developer

at  Digital Health and Care Wales

We have a great opportunity for a Service Management Developer, working within the Service Management Team to support the delivery of our objectives through development and deployment of complex support arrangements throughout NHS Wales; including agreements, plans, procedures and measures for specific national clinical and non-clinical IT Services.
The posts will provide exposure to all areas of ITIL and Service Management, including developing skills in auditing against the ISO 20000 standard.
The right candidates will be highly literate, have experience of delivering in an IT environment and ideally, have a working knowledge of how information and technology support the delivery of patient services throughout NHS Wales.
The candidate must have experience of IT Service Management and be able to describe the disciplines that make up the ITIL framework, and either holding or working towards gaining an ITIL Foundation qualification.
To develop and implement IT Service Management arrangements for DHCW Services in accordance with the specification and guidance provided by IT Service Management Leads and Principal Service Level Management Specialists and in line with the ITIL Framework.
Ensure that the IT Service Management arrangements are robust and fit for purpose through audit and Continual Service Improvement (CSI).
This post is fixed term/secondment for 31/03/25 due to project work
If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Although this post has been advertised as a fixed term appointment, NHS Wales employees will be offered the appointment as a secondment. If you wish to apply for a secondment, you must have the approval of your line manager before applying for the role. This position may be extended or made permanent at the end of the fixed term/secondment period depending on future funding

Please refer the Job description for details