Service Management Specialist

at  Arcelormittal

EDUCATION :

Bachelor’s degree in Computer Science

SKILLS & SPECIFICATIONS :

• Strong leadership skills and people management experience
• Ability to manage multiple concurrent projects and summarize status to senior executive level
• Creative and strategic thinking
• Adapt and work effectively with a variety of situations and groups
• Manages work well, establishes timelines and clear priorities
• Proactive and takes initiative and ownership
• Excellent written and oral communication
• Excellent interpersonal skills

WORK EXPERIENCE REQUIREMENTS :

• 3+ years in an ITSM leadership role
• ITIL practical experience and certification
• Demonstrated success in partnering with IT management and team members to deploy ITSM in an iterative manner over time
• Experience working in ServiceNow ITSM tools and utilizing strong analytical skills

Oversee and manage transversal Service Management teams, services and value realization

• Develop and execute the IT Service Management roadmap with a goal of striking the optimal balance between business value and flexibility
• Partner with global IT leaders and partners to establish common operating and service management methods
• Drive continuous improvement across all organization in Europe
• Oversee and manage critical incident response and day to day ITSM processes
• Review ITSM related contracts, services, and SLAs
• Educate and act as an advocate for ITSM practices
• Participate in audits and compliance
• Develop and communicate infrastructure strategy, budget, metrics, business cases, ROI analysis, and other related supporting materials