Service Manager AD

at  Adecco Group

About the role

The Active Directory Service Manager ensures that our Active Directory estate is secured, well maintained and managed accordingly with our partners’ contractual agreements as well as in line with our internal security and group policies.What you’ll be doing

• Ensure Active Directory escalations are processed from the service provider supporting technically where possible.
• Work with the service owner to ensure that policies and standards are adhered.
• Ensure effective controls are in place to access and manage the environment.
• Ensure the readiness of our infrastructure to host new OS versions.
• Ensure service is appropriately remediated against known vulnerabilities.
• Ensure that the anti-malware solutions run effectively on our server estate.
• Ensure proper onboarding of our servers in the Privilege Access Management tool.
• Ensure compliance with our partner contractual agreements.
• Ensure compliance with our internal security and group policies.
• Measure and challenge the accuracy of server records in CMDB against other sources of information.
• Develop and implement scripts/automation ownership & monitoring tuning and alerting responsibilities.
• Work with local teams and projects to ensure that service consumption is right sized.
• Participates in the operational governance meetings with our key suppliers.
• Establish and ensure continuous improvement in service delivery.
• Monitors and controls SLAs/KPIs performance against service contracts.

About you

• Minimum 3 years of experience in an IT system engineering role in an IAM/Active Directory area Strong Technology and IT Infrastructure background.
• Good understanding of large organizations, business processes and corporate culture working across multiple geographies.
• Experience in working within a Global company.
• Experience in managing/working with outsourcing partners.
• University degree in Information Systems subject or any comparable education.
• Project Management education and experience.
• ITIL v3 certified.
• Occasional travel (up to 20%) is required.

Why choose us?
It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.
You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.
Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.
Make an impact where it matters most.A journey to bring out the best in you
We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.
On our career site, you will find some of the key steps you can expect to guide you along the way.As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain.
The Adecco Group is proud to be an Equal Opportunity Employer.
Posting date: 16-10-202

• Ensure Active Directory escalations are processed from the service provider supporting technically where possible.
• Work with the service owner to ensure that policies and standards are adhered.
• Ensure effective controls are in place to access and manage the environment.
• Ensure the readiness of our infrastructure to host new OS versions.
• Ensure service is appropriately remediated against known vulnerabilities.
• Ensure that the anti-malware solutions run effectively on our server estate.
• Ensure proper onboarding of our servers in the Privilege Access Management tool.
• Ensure compliance with our partner contractual agreements.
• Ensure compliance with our internal security and group policies.
• Measure and challenge the accuracy of server records in CMDB against other sources of information.
• Develop and implement scripts/automation ownership & monitoring tuning and alerting responsibilities.
• Work with local teams and projects to ensure that service consumption is right sized.
• Participates in the operational governance meetings with our key suppliers.
• Establish and ensure continuous improvement in service delivery.
• Monitors and controls SLAs/KPIs performance against service contracts