Service Manager

at  AlFuttaim

Job Requisition ID: 166608
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

REQUIRED SKILLS TO BE SUCCESSFUL:

• Proven experience in a service management role, preferably in the automotive industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make informed decisions.
• Proficiency in using service management software and tools.
• Strong problem-solving and conflict resolution abilities.
• Customer-focused mindset with a commitment to delivering exceptional service.

OVERVIEW OF THE ROLE:

As a Service Manager, you will be responsible for overseeing and managing the service operations within our organization. Your primary goal will be to ensure the highest level of customer satisfaction by delivering exceptional service and support. You will work closely with various departments to streamline processes, improve efficiency, and enhance the overall service experience.

WHAT YOU WILL DO:

• Lead and manage the service team to achieve performance targets and deliver outstanding customer service.
• Develop and implement service strategies, policies, and procedures to ensure consistent and high-quality service delivery.
• Monitor and analyze service metrics to identify areas for improvement and implement corrective actions.
• Collaborate with other departments to resolve customer issues and enhance service offerings.
• Conduct regular training sessions and performance evaluations for the service team.
• Maintain strong relationships with key clients and stakeholders to understand their needs and expectations.
• Stay updated with industry trends and best practices to continuously improve service operations.

WHAT EQUIPS YOU FOR THE ROLE:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Relevant certifications in service management or customer service.
• Proven track record of successfully managing service operations and achieving performance targets.
• Strong understanding of service management principles and best practices.
• Ability to adapt to changing environments and handle multiple priorities.
• Excellent organizational and time management skills.
• A proactive and results-oriented approach to work.