Service Manager (AMS)

at  COINS

JOB DESCRIPTION

Service Manager We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what’s important to them. What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you. About you: We’re looking for a creative and detail-oriented service manager to join our Access Managed Services business. As a Service Manager, you will be responsible for the smooth operations of our service department for a heightened level of customer satisfaction. This includes leading a team of service professionals to deliver outstanding service experiences while optimising efficiency and productivity. You will also manage SLA adherence and track performance against our agreed KPIs, striving to deliver a great service for our clients If you have a strategic mindset, leadership skills and a zeal to deliver smooth customer experiences, we look forward to your application. We offer a positive work culture that promotes collaboration, innovation and career development. Day-to-day, you will: • Lead and manage the service department, ensuring efficient service delivery and customer satisfaction. • Build and cultivate solid customer relationships, understanding client needs and providing personalised service solutions. • Develop and implement service strategies to enhance customer experience and meet service objectives. • Monitor service metric compliance and analyse customer feedback to identify areas for improvement and implement corrective actions. Your skills and experiences might also include: • Strong leadership, people management, and team collaboration skills, with a focus on achieving service-related KPIs and customer satisfaction. • In-depth knowledge of industry best practices, service management frameworks (e.g., ITIL, Six Sigma), and service quality improvement. • Proven organisational, problem-solving, and time management skills, with attention to detail and ability to meet deadlines in fast-paced environments. • Exceptional communication and interpersonal skills, with a customer service mindset and experience in delivering high standards of service. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you’re excited about this role, (even if your previous experience doesn’t align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together. Love Work. Love Life. Be You

Please refer the Job description for details