Service Manager - Asset Management

at  Westpac

HOW WILL I HELP?

The Service Manager will facilitate the end-to-end analysis and understanding of the Westpac Hardware and Software asset management capability. This involves managing the data elements, data ingestion, understanding the inventory and assets through Flexera’s FlexNet Management Suite (FNMS) for software assets and ServiceNow Hardware Asset Module (HAM) for hardware assets, as well as supporting and optimising all of the repositories. This role will use analytical skills and tools to understand the nature of the asset base and to make observations and recommendations on process improvements. The role entails problem solving of incidents and issues, data validation and interpretation and integration with other Westpac systems.

Your key responsibilities include:

• Monitor and manage TACM asset management systems, including ensuring data quality, system execution and consistency of output.
• Manage the technology asset base, including establishing new hardware asset management capabilities in ServiceNow.
• Analyse and interrogate TACM systems and processes to drive improved outcomes and to identify opportunities and efficiencies.
• Work with Technology teams to establish best practice for asset management data ingestion and operational asset management.
• Ensure TACM systems operate to an optimal standard.

• Monitor and manage TACM asset management systems, including ensuring data quality, system execution and consistency of output.
• Manage the technology asset base, including establishing new hardware asset management capabilities in ServiceNow.
• Analyse and interrogate TACM systems and processes to drive improved outcomes and to identify opportunities and efficiencies.
• Work with Technology teams to establish best practice for asset management data ingestion and operational asset management.
• Ensure TACM systems operate to an optimal standard