Service Manager

at  British Red Cross

ARE YOU A MANAGER WHO’S PASSIONATE ABOUT MAKING A POSITIVE DIFFERENCE TO PEOPLE IN CRISIS AS A RESULT OF THEIR MIGRATION STATUS?

We are looking for a Service Manager to join our Northern Ireland Refugee Support team to manage RIGHT SUPPORT: RIGHT TIME (RS:RT) project which is supported by PEACEPLUS, a programme managed by the Special EU Programmes Body (SEUPB).
Right Support: Right Time aims to promote positive mental wellbeing, increase, resilience and prevent the deterioration of existing mental and emotional distress in people, families, and communities. This project will focus on supporting refugees, including those seeking international protection & vulnerable migrants to access appropriate mental health support and provide casework support and advocacy. The project is a partnership with Inspire Well Being with 8 other partners in NI and Border regions.
You will join our Refugee Support team based in Belfast to develop and manage the project, and work with colleagues to maintain operations across the area. You’ll provide direct line management to the team and will have responsibility for internal performance and resource management. You will work closely with staff and volunteers to build their confidence in casework skills and project work.

DO YOU HAVE THE FOLLOWING SKILLS AND EXPERIENCE TO BE A SUCCESSFUL SERVICE MANAGER?

• Strong operational managing skills, in conjunction with experience delivering client-focused projects and activities to at risk people with complex needs?
• Delivering casework to at risk groups?
• An in-depth knowledge of rights, entitlements, and agencies in the field of asylum seekers, refugees, and/or other at risk migrants?
• Excellent communication and rapport building skills, as well as experience liaising with external agencies frequently? You should also have the ability to develop and maintain internal and external partnerships to agreed outcomes.
• Certain in your ability to prepare, manage, and monitor budgets and able to collate, interpret and report on a range of management information?
• You’re a competent people manager and know how to get the best out of a team. You’ll also be a great team player and can actively work alongside others to develop and achieve operational plans?
• Comfortable working in a fast-paced environment and can juggle your workload and prioritise responsibilities in line with business objectives?
• The ability to drive and access to own vehicle is an advantage to this role (but is not essential).
  We particularly welcome applications from people with lived experience of forced migration and speakers of Arabic, Somali, Farsi and Tigrinya.

Closing date for applications is 23:59 on Wednesday 12th February with interviews to follow week commencing 17th February.