Service Manager – Care Home

at  YMCA Liverpool

RELATIONSHIPS

• The post holder will be required to have contact with a variety of people during the course of their work. The context of this contact will vary from formal ‘Key working’ to informal networking and relationship building with the Local Authority and other relevant agencies
• It is recognized that the association is operating in a dynamic environment and as such this job description may be varied in consultation with the post holder to reflect evolving needs of the business and changing nature of the job.

MUST HAVE THE INTERPERSONAL ABILITY AND SKILLS TO:

• Develop a strong culture in accordance with YMCA SHREK values
• To be an exemplary professional displaying Strength, Humility, respect, empathy and kindness in day to day working relationships
• Develop and sustain excellent relationships with multi-disciplinary team and other organisations within Liverpool and the city council officers and commissioners
• Develop and sustain sound working relationships with local people and local community groups
• Enthusiastic, self-motivated and passionate about their work
• Flexibility, adaptability and ability to work as part of a team
  If you would like to apply not directly through the website, please email your completed application form to recruitment@ymcatogether.org.u

MAIN PURPOSE OF JOB

The Service Manager is responsible for the effective operational management of Hestia House Care Home Liverpool. The post holder will line manage the Support Staff and ensure that the service is working to CQC standards. Working closely in a team with The Head of Regulated Services, the post holder will provide day to day management and assist in the development of the services.

MAIN RESPONSIBILITIES

• Ensure residents receive flexible, person-centred support informed by Cognitive Analytical Approach (CAT) and reflective practice
• Manage the day to day running of the accommodation using a Psychological informed Approach in line with the requirements of being a CQC registered setting
• To ensure that referrals into the service are assessed and managed correctly, that the correct funding stream has been applied, liaising with Adult Social Care around assessments and support allocation
• Maintain excellent communication with YMCA Management team
• To Maintain the quality standard of the buildings ensuring all Health & Safety compliance is in place and repairs and maintenance are completed
• To supervise, support and direct your staff to make appropriate and informed decisions around our client’s support and accommodation.
• To monitor and review monthly reports on KPI’s
• To ensure the service meets and sustains a high level of quality standards for CQC and external and internal audits

Line Management and HR Responsibilities

• Support and develop the capacity and motivation of the team to deliver an innovative and high-quality service that places the care of the individual at the heart of what they do
• Support and monitor the team’s performance when working alongside Adult social care and the delivery of combined care plans
• Collate data on the performance of the service and team and make recommendations to the Director of Services to ensure the service achieves its KPI’s
• Allocation of residents to support workers to ensure the residents have the most appropriate care & support worker is assigned
• Organise the staff rota and cover for the service and keep records of sickness, toil, rotas and annual leave ensuring the continuity of support for residents
• Set individual objectives with the team in negotiation with the Head of Regulated Services and team members
• Identify training needs and requirements for individuals to ensure successful delivery of the programme
• Assist the Head of Regulated services to manage disciplinary and grievance procedures when necessary
• Ensure there is a thorough induction and on boarding of new staff to the servic