Service Manager

at  CrossReach

Cumnor Hall is a 31-bedroom residential care home, providing specialised support for older adults living with dementia. Nestled in a peaceful neighbourhood in Ayr, the home offers a scenic view of the old racecourse sports fields and is surrounded by beautifully maintained gardens. Our focus is on creating a calm, comfortable environment where residents can enjoy a sense of community and dignity.
At Cumnor Hall, we pride ourselves on offering person-centred care, ensuring that residents are actively involved in guiding the care and support they receive. We understand that each individual’s needs are unique, and we strive to foster a warm and inclusive atmosphere that feels like home. With compassionate staff and a commitment to quality care, we aim to enhance the wellbeing of our residents each day.
If you’re passionate about making a difference and want to be part of a team that values meaningful connections with those we care for, Cumnor Hall could be the perfect place for you. Whether you’re starting your career or bringing years of experience, we welcome dedicated individuals to join us in providing excellent care.
We are seeking a dedicated Service Manager for our Services to Older People at CrossReach. This role involves managing our residential, respite, and day care services, ensuring high-quality standards, and contributing to the strategic direction of CrossReach. You will oversee staff management, budget control, and develop new services based on local needs. Effective liaison with internal and external partners and deputising for the Head of Service as needed are also key responsibilities.
You will be expected to implement best practices, adhere to policies, and handle staff development, incidents, and complaints efficiently. In addition to overseeing quality improvement plans, you will engage in strategic planning and produce annual reports. Essential qualifications include an SVQ Level 4 in Social Care or equivalent and a Management Qualification or progress towards it.
A strong Christian faith and the ability to uphold our Christian ethos are required. The role also demands basic computer literacy, membership of the Protecting Vulnerable Groups (PVG) Scheme, and SSSC registration. If you meet these criteria and are committed to making a difference, we encourage you to apply.
We also offer you a range of benefits that you would expect from an organisation that support others.
Firstly, there is access to a wide range of exclusive retail and leisure discounts through our rewards scheme and the Blue Light Discount card. We also ensure that your future and that of your loved ones is secured with a generous contributory pension plan and death in service benefit. Balancing work and family are made easier with our suite of enhanced family friendly policies and your health and wellness are prioritised with access to our health cash plan, giving you cash back for a wide range of health treatments. We even have access to a care concierge service to assist you with life’s challenges, providing invaluable support when you need it most.
But we also know that your training and development is important to you, and as well as a contribution to your professional membership fees, we are keen to support you in making the right steps to learn, grow and develop in ways that are right for you.
CrossReach has been at the forefront of high quality social care for over 150 years, providing loving care to people of all ages and supporting them to live life to the full whatever their circumstances. During that time, we have worked hard to understand the needs of the people who turn to us for help and with them have been at the forefront of pioneering services which have literally changed thousands of lives for the better.
Today we are one of the largest social care providers in Scotland, with experience across a broad range of services. We are still growing, learning, and improving, thanks to the incredible people we have the privilege to support, and all those who support us. We are part of the Church of Scotland and aim to provide social care services and specialist resources in Christ’s name to further the caring work of the Church to people in challenging circumstances.
As we do our work in Christ’s name the job you have applied for requires you to have a Christian faith and be able to work within and uphold our Christian Ethos. This is an Occupational Requirement under Part 1 of Schedule 9 to the Equality Act 2010.
This post requires you to be a member of the Protecting Vulnerable Groups (PVG) Scheme and undertake the necessary vetting checks. You will also be required to be registered with SSSC and it is your professional responsibility to ensure that you meet the standards and criteria for registration.
We have a legal obligation to ensure that we do not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by UK Visas and Immigrations. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category.
We are committed to ensuring that we attract, retain, and develop the very best people to build a diverse and talented team and we recognise that every individual’s unique background, experience and ability contributes to our success. We aim to create an inclusive and inspiring environment where individuals feel valued and respected and where people can belong, thrive and be their very best, whoever they are.
If you have any queries regarding this role or our recruitment process, please contact the Recruitment team on recruitment.team@crossreach.org.uk
Please note: We reserve the right to close this advert prior to the closing date. Therefore, please make sure you complete and submit your application at an early stage.

Please refer the Job description for details