Service Manager, CRS

at  Vaisala

We are looking for a Service Manager to join our Calibration and Repair Service (CRS) team at Vaisala headquarters in Vantaa, Finland. Join us to lead a high-performing team and drive service excellence in a global environment.
Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. Our team of over 2,300 experts and 59 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don’t have to fit in to belong.

You will be part of our Calibration and Repair Service (CRS) team, leading a professional team of eight. You will report to Service Center Manager.

Your responsibilities include:

• Manage the day-to-day operations of the Service Center’s Service Coordinator team in line with business performance targets
• Lead and develop Service Coordinators team competences, processes and tools together with stakeholders
• Securing excellent customer and employee experience, operational quality and safety
• Ensure that operational activities remain on time
• Lead, motivate, coach and support the local team
• Co-operation with other (CRS) service managers globally