Service Manager

at  Cummins Inc

DESCRIPTION

We are looking for a talented Service Manager to join our team specializing in Service for our Distribution Business Unit in Johannesburg, Gauteng, South Africa.

EDUCATION/ EXPERIENCE:

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
• Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
• This position may require licensing for compliance with export controls or sanctions regulations.
  Job Service
  Organization Cummins Inc.
  Role Category On-site
  Job Type Exempt - Experienced
  ReqID 2404814
  Relocation Package No

IN THIS ROLE, YOU WILL MAKE AN IMPACT IN THE FOLLOWING WAYS:

• Enhance Team Efficiency: By supervising and coordinating the schedules of Service Technicians and Team Leaders, you’ll ensure optimal productivity and repair quality.
• Improve Customer Satisfaction: Communicating clear repair plans and providing accurate quotes will help align customer expectations and enhance satisfaction.
• Foster Professional Growth: Offering coaching, feedback, and performance reviews will support the professional development of your team.
• Provide Technical Support: Acting as the first level of support for Service Technicians and escalating issues when necessary will ensure timely and effective problem resolution.
• Optimize Service Logistics: Managing materials, equipment, and personnel will ensure safe, high-quality, and efficient operations.
• Drive Continuous Improvement: Participating in process reviews and improvements will help meet evolving customer expectations and organizational goals.
• Ensure Timely Repairs: Monitoring open repairs and addressing any issues promptly will help meet quoted timelines and maintain customer trust.
• Build Strong Customer Relationships: Resolving warranty concerns and maintaining professional communication will strengthen relationships with key customers.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL NEED THE FOLLOWING:

• Strong Leadership Skills: Effectively managing operations and resolving complex business problems requires strong leadership and decision-making abilities.
• Effective Communication: Providing timely and constructive feedback, developing employees, and ensuring clear communication with stakeholders are crucial for team growth and customer satisfaction.
• Continuous Improvement Mindset: Leading process improvements and implementing Cummins technology to enhance quality control will help meet evolving customer expectations and organizational goals.
• Technical Proficiency: Analyzing warranty issues, handling technical escalations, and applying diagnostic tools to troubleshoot and resolve customer complaints will ensure efficient and accurate repairs.