Service Manager

at  Edenred

Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

• Overall Client Satisfaction
• “Go to” team for clients / ER BU’s on PayTech service delivery & offering
• Edenred business appreciation and sharing within PayTech
• Market / cultural appreciation and sharing within PayTech
• Contribution in line with budget & business model including timely billing
• Effective client-facing activities
• Effective working with internal departments
• Resolution & prevention of short term operational pain points within zone & effective status reporting
• Effective working with external partners & suppliers including MasterCard, Prosa & card manufacturers
• Increased efficiency in standard Edenred activities & operational processes
• Effective budget management for Travel and Expense
• Running regular service reviews with clients at agreed frequency
• SLA reporting to client at appropriate frequency
• Incident escalation & support, liaising with the relevant internal teams to obtain & fully understand information so that you can personally have an effective communication with your zone BUs in both English and native language
• Regular review and prioritisation of client tickets
• Business & operational monitoring & capacity planning
• Managing an allocated contribution budget and ensuring targets are met in the most effective & efficient way for both the client & PayTech
• Managing the liaison of all elements of your zone in respect to legal, compliance, risk & MasterCard
• Identifying and implementing process improvements to benefit PayTech and client
• Where appropriate summarising zone activity to Tribe Leader
• Strong communications skills – both written and verbal
• Fluency in both English and Spanish (ideally Portuguese)
• Strong experience on account management
• Strong problem solving and decision making skills
• Experience in a corporate client-facing role
• Awareness of or previous experience with prepaid cards
• Ability to analyse data - attention to detail essential
• Self-motivator – happy to work in a fast-paced environment
• Sound working knowledge of MS Office
• Process Improvement
• Product and technical understanding to be able to respond directly to client technical queries
• Willingness to get involved in the details

Apply now and Vibe with Us!

Please refer the Job description for details