Service Manager (Fort McMurray)

at  Fountain Tire

Overview:
Fountain Tire Fort McMurray is searching for a friendly and knowledgeable Service Manager to manage the operations of the service department to drive productivity, quality assurance and to promote a high level of customer satisfaction.

• Overseeing and managing mechanical and tire services
• Setting quality standards and maintaining the quality of all shop activities
• Ensuring completion of shop maintenance and repair work
• Addressing customer complaints and inquiries in a courteous, professional manner
• Advising technicians of work that must be completed
• Ensuring technicians compliance with company standards regarding quality, safety, and customer service
• Managing the morale in the shop by setting and demonstrating a strong business ethic for dealing with employees, suppliers, and customers
• Maintaining the cleanliness of the shop
• Create work orders, arrange bookings and communicate them to technicians.
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up