Service Manager

at  Ikano Bank AB Sweden

We are currently looking for a senior Service Manager to manage core banking services as well as other shared services. You will be working with one or several service domains/areas and drive the service management of these, according to Ikano Banks ways of working. You will be part of the Chapter Product & Service, the function Digital Delivery, and join a team on experienced Service Managers.
Ikano Bank has during the last few years been on a transformation journey to a more adaptive and agile way of working. Many delivering teams work in DevSecOps using SAFe, but we also have other teams operating more independently, and we are at the same time driving traditional waterfall projects with service transitions. Furthermore, we are working in a matrix organization with several “chapters” delivering key competencies for IT delivery, which makes the delivery organization very flexible and adaptable,
You will be part of a developing and vibrant Ikano Bank, where we create possibilities for a better living by delivering valuable financial services to both consumers and businesses through retailers, partnerships and directly. We do this with different perspectives, natural curiosity, and long-term focus.
This is a unique chance to take great responsibility and create future opportunities for Ikano Bank. Let’s achieve great things together.

EXPERIENCE

• Minimum 5 years of successful professional experience in Service Management, ITSM
• Minimum 3 years of successful professional experience in Supplier Management
• Multivendor service delivery
• Traditional waterfall and agile ways of working for development

ABOUT US

Ikano Bank offers simple and attractive savings and loan products for consumers, sales support services for retailers, and leasing and factoring solutions for corporate customers. Ikano Bank has a presence in Sweden, Denmark, Finland, Norway, the UK, Poland, Germany and Austria. Ikano Bank is part of Ikano Group, who is an international group of companies operating in the areas of banking, insurance, residential and retail. At Ikano, our vision is to create possibilities for better living. We do this by working together to create simple and meaningful solutions based on fair terms that bring value to our customers. Ikano Group was established in 1988 and is owned by the Kamprad family. Find out more about us on www.ikanogroup.co

• Passionate about driving excellence in IT service delivery
• care for regulatory requirements on service delivery within Financial Services
• highly collaborative with business stakeholders, and service delivery suppliers – internal and external
• have strength of communication skills, during presentation, workshop, and meetings
• is always disciplined and structured approach to govern service delivery
• and an inspirational team player.