Service Manager

at  Neotalent Conclusion

WHO ARE WE:

Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems.
We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.
With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid. The company currently has more than 950 professionals in the different areas in which it operates.
Neotalent, the responsive people.
Find out more about us at .

ROLE OVERVIEW:

We are looking for a Service Manager to join a multinational in the energy sector, with a strong presence in the Iberian market. It has a solid culture focused on innovation and digital transformation - offices in Lisbon (hybrid).

WHAT YOU WILL DO:

• Service Level Management and Quality of Service reporting and governance
• Continuous Improvement Plans (CIP);
• Lead Major Incident Management process;
• Escalation point for entities;
• Collaboration with main stakeholders on Product Roadmap, SLM and other key activities and events impacting Service levels;
• Collaboration within the Product for the delivery Processes improvement and standardization (Incident, Service Request, Changes and Problems);
• Support Product Manager in the Product Roadamp definition and follow-up;