Service Manager - Refrigeration Department

at  JH Kelly

EXPERIENCE / QUALIFICATIONS:

• A minimum of 5 years of experience in the mechanical industry is preferred

NECESSARY SKILLS:

• A practical understanding of refrigeration systems, services industry, and customer service
• Proven ability to identify and capture new business
• Desire to service our customers and form partnerships
• Excellent verbal, written, listening, persuasion, and interpersonal skills
• The ability to handle multiple projects
• Ability to interact with customers, field operations, management, and office personnel that fosters constructive and effective relationships
• Ability to work independently with minimum supervision and in a team atmosphere
• Proficiency in Microsoft Word, Excel, and PowerPoint
• History of attendance reliability
• Valid license and clean driving record required

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, and/or sit with constant computer, tablet, and cellular phone use. Occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl, especially when conducting job site walks. The employee is regularly required to use hands and fingers to handle and manipulate objects, reach with hands and arms, and talk or hear. The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Ability to drive an automobile and have a valid driver’s license.

• Meet profit margins
• Lead and support refrigeration service technicians
• Identify, sell, and negotiate maintenance agreements
• Manage strategies for customer accounts by learning about their organization, key decision makers, influencers, and the decision-making process
• Prepare and present effective sales proposals to new and existing customers that develop profitable results
• Perform administrative duties to include effective cost and risk management, quality assurance, and timely execution
• Develop new customers through networking and seeking referrals from current customers
• Identify and effectively participate in industry networking opportunities that drive sales and customer retention
• Document and follow up on leads and referrals using the Customer Relations Management (CRM) database per standard procedures
• Promote and facilitate a teamwork mentality
• Follow and document the annual action plan, including but not limited to calls, follow-up appointments, and proposals
• Public relations: resolve concerns and problems; provide information and advice
• Help direct and answer questions from field personnel and/or other coworkers on projects
• Review and evaluate contract compliance
• Attend meetings and submit reports (expense reports, sales reports, working agreements) in a timely manner
• Generate maximum revenue annually while maintaining profitability
• Maintain or exceed Booked Margin per Company standards
• Target, establish, & maintain a targeted number of new, long-term customer relationships annually
• Join and actively participate in industry associations that drive revenue and build loyal customers
• Perform additional tasks as assigned