Service Manager - Uveitis, Vitro Retinal and Genetics

at  Moorfields Eye Hospital NHS Foundation Trust

To be responsible for monitoring and analysing relevant data e.g. activity, scorecards, ensuring data is validated and appropriate is action take to resolve problems with any performance issues highlighted to the Deputy Divisional Manager. To take a lead in monitoring and improving the quality of clinical coding, working in partnership with clinicians, administration staff and the outsourced coding team. To work with patients and administrative, nursing and medical staff to achieve sustained improvements, including in the following areas: Outpatient efficiency: for example DNAs and hospital cancellations Clinical quality and governance: especially infection control and SOP compliance Patient satisfaction Financial efficiency: for example coding depth and accuracy Patient access To complete ad-hoc tasks and projects at the request of the Deputy Divisional Manager.
To deputise for the Deputy Divisional Manager where appropriate. To ensure waiting time breaches are avoided wherever possible, but escalated in a timely manner if this is not possible

Please refer the Job description for details