Service Manager with German

at  Vodafone

YOUR DAY TO DAY:

The service manager is accountable for one or more IT service clusters in the environment of complex and highly critical IT landscapes and for the negotiation of the services with the business unit.
Accountable for managing service level agreements with internal and external service providers, reviewing both tactical and longer-term metrics and handling overall vendor performance.

WITH THESE SKILLS YOU ARE A GREAT CANDIDATE:

• Fluent and business fluent German and English (C1-C2 level)
• Experience in Service Delivery Management/ Partner Management
• Outstanding stakeholder management and communication skills
• Tactical planning and implementation experience
• Experience in intercultural communication
• Knowledge of IT architectures as well as IT service management processes (ITIL, eTOM etc.) and company processes (PPM, internal ordering and communication processes etc.)
• Knowledge in dealing with complex technical issues and preparation of information in a way that is appropriate for the target audience
• Microsoft Office Suite support
• Excellent personality, interpersonal and communication

LONG DESCRIPTION

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.
Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

Please refer the Job description for details