Service Navigator

at  LOFT Community Services

DATE: November 6, 2024
LOCATION: Toronto, ON – The Access Point
COMPENSATION: $53,630 - $65,589 annually prorated
VACANCIES: 2 (1 start immediately; 1 start on Jan 1, 2025)
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 13,969 annually and providing 1,788 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
To help fulfill our mission, LOFT is hiring 2 Service Navigators.

JOB SUMMARY:

Join our team of community mental health professionals. We are seeking experienced mental health case managers, social workers or intake workers to provide mental health phone support, service navigation and assessment for people with serious mental health issues. This position is situated at our office located at Front St. E and Jarvis St. Proficiency in languages other than English is an asset.
If you are passionate about supporting people experiencing mental health challenges our fast-paced environment offers an opportunity to engage with a diverse range of clients and to make a difference in their lives. Use your assessment and engagement skills to help applicants secure the community mental health services they need. At The Access Point, we work in collaboration with more than 45 community mental health service providers across the City in the homeless, mental health, hospital and addiction and mental health supportive housing sectors.
The Toronto Mental Health and Addictions Access Point (The Access Point) provides one place for people who need help to access community mental health, addictions and supportive housing in Toronto. Working in collaboration with more than 45 providers across the City, our team receives more than 7,000 new referrals each year, assessing people’s needs and matching them to the best service available through more than 17,000 virtual visits. If you are passionate about supporting people experiencing mental health challenges our fast-paced environment offers an opportunity to engage with a diverse range of clients and to make a difference in their lives. You will work with professionals in the homeless, mental health, hospital, addiction and supportive housing sectors as you connect people to service and help them meet their needs. We are committed to quality improvement, staff training and a positive work environment. Join our team and be a part of a City-wide initiative that you’ll be proud of.

THANKS FOR VISITING OUR CAREER PAGE. PLEASE REVIEW OUR OPEN POSITIONS AND APPLY TO THE POSITIONS THAT MATCH YOUR QUALIFICATIONS.

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.
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WHAT YOU WILL DO

• Provide mental health support by phone and screen clients for service eligibility
• Conduct assessment interviews, assess risk and identify clients with more urgent needs for priority access to services
• Maintain strong relationships with service providers in The Access Point network, collaborate to resolve service issues, and ensure a smooth process of connecting people to service
• Oversee service and housing program eligibility and match clients to vacancies based on program requirements and client eligibility
• Maintain inventories of services and community resources to support the work of The Access Point
• Participate in external committees and support program partnerships
• Respond to inquiries from applicants, families, the general public and referral sources on mental health and addictions services and supports accessible through The Access Point
• Maintain contact with people waiting for service to ensure they are supported and to address any changes in applicant needs, risk level or priority for service
• Be knowledgeable about all services and programs accessible through The Access Point to ensure appropriate matching of clients to the best service to meet their needs
• Be knowledgeable about a broad range of health and social services outside of The Access Point network to connect people to supports they may need that are not mental health related e.g. income supports, seniors services, immigration and settlement supports, housing and homelessness services, employment training.