Service Now Consultant - Norge

at  Capgemini

QUALIFICATIONS

• Have several years of technical and functional experience with ITIL Service Management processes
• Have several years of experience designing, developing, testing, implementing and maintaining ServiceNow platform and integrations
• ServiceNow Certified System Administrator
• Additional ServiceNow suite certifications is a plus
• Exceptional interpersonal, communication, facilitation and influencing skills
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision
• Have strong supplier management skills to help provide direction and ensure quality of services
• Experience in managing an application, Agile/Scrum skills, ITIL Practitioner
• Demonstrable experience with the use of MS Office applications: Word, Excel, Outlook, PowerPoint, SharePoint, Project, Visio.
• Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture and worked integration with other applications
• Experience in designing/developing/configuring architecture for ServiceNow modules/features as a minimum (ITSM, ITOM, HR, SAM, ITBM, CSM, FSM, SecOps, GRC, Orchestration)
• Experience within Multi Service Provider (MSP) solutioning based on ServiceNow
• Understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS, JSON, SOAP
• General Understanding of Database technologies such as SQL, MySQL, Oracle
• Experience in planning and execution of ServiceNow upgrades
• ITIL Certified
• Knowledge in Norweigan and a valid working permit for Norway are required

IN THIS ROLE YOU CAN EXPECT TO:

• Work closely with customers to research, design, develop and deliver innovative solutions to improve their business processes
• Assists ServiceNow Business Analyst in estimating release level of effort. Makes recommendations which yield a more cost-effective product and better streamlined workflows
• Responsible for the overall design of the application and enable innovative solutions to drive process automation across IT Services on ServiceNow Platform
• Assist or drive design workshops across projects to work with other IT streams to improve the platform adoption and user experience of ServiceNow
• Ability to prepare prototypes in demo instances for proposed solutions
• Analyzing ServiceNow releases and upgrades and how it impacts the current features and applications in use
• Design and architect ServiceNow CMDB, discovery jobs, and automation workflows and flow using ServiceNow Orchestrator
• Create ServiceNow reports and dashboards
• Support with Pre-Sales activities and respondning to RFP’s and RFI’s
• Help and support Junior Consultants to grow within the ServiceNow area