Service Now Developer - Client Services - FT - Day - Hybrid

at  UNIVERSITY OF CALIFORNIA IRVINE

Overview:
UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America’s Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County’s only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.
To learn more about UCI Health, visit www.ucihealth.org.
Responsibilities:

POSITION SUMMARY:

The incumbent serves as a developer and system administrator of UCI Health’s ServiceNow environment. Works with UCI Health’s departments to assess current state processes, gather requirements, and define potential ServiceNow solutions. Responsible for the delivery of end-to-end services within the ServiceNow platform (implementation, configuration, support, maintenance, operations, etc.). Provides day-to-day administration of the application, serves as a point of contact for customer issues, develops training materials and provides in-service sessions as necessary.
Qualifications:

REQUIRED QUALIFICATIONS:

• Thorough understanding of Microsoft Active Directory
• ServiceNow System Administrator certification or relevant experience (must be able to demonstrate and document expertise)
• Project management experience
• Proficiency in Microsoft Office software.
• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Must demonstrate customer service skills appropriate to the job
• Knowledge of Identity and Access Management (IAM) concepts.
• Knowledge of IT Infrastructure Library (ITIL) framework.
• Knowledge of HTML or XML
• Knowledge of Engineering and Project Management Life Cycles
• Experience with REST API development
• Experience with JavaScript
• Excellent written and verbal communication skills in English
• Effective oral, written and interpersonal communication skills.
• Demonstrated leadership skills
• Bachelor’s degree in Computer Science and five years of relevant experience in IT Service Delivery, or a combination of education and experience.
• Ability to work under minimal supervision on projects including configurations, installation and maintenance
• Ability to skillfully react to a fluid and constantly changing work environment
• Ability to maintain a work pace appropriate to the workload
• Ability to generate roadmaps to include systems development life cycle (SDLP)
• Ability to gather business requirements and communicate with technical staff
• Ability to establish and maintain effective working relationships across IT and management staff
• Ability to effectively communicate both orally and in writing with clients, peers and management
• 3-5 years experience of Service-Now development and configuration

PREFERRED QUALIFICATIONS:

• Prior experience as a ServiceNow Administrator/Developer or similar responsibility
• Knowledge of University and medical center organizations, policies, procedures and forms
• Experience in a hospital or healthcare setting
  Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php
Closing Statement:
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI’s Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m

Please refer the Job description for details