Service Now Platform Architect

at  ASDA

KNOWLEDGE

• The role requires deep and comprehensive knowledge of ServiceNow Architecture; leading architecture and support functions in delivering against functional objectives.
• Extensive knowledge and technical skills of ITSM, ITOM, ITAM, CSM, HRSD, ESC and CMDB

DESIRABLE SKILLS/QUALIFICATIONS

You have at least 6 years’ ServiceNow experience working in a large/global environment in technical roles (development, architecture, implementation and platform administration) and you have a minimum of 3 years’ experience working in a ServiceNow architecture roles
ServiceNow Certifications; CSA – ServiceNow Administrator, CIS - ServiceNow Implementation ITSM/HRSD/CSM/ITOM
Desirable; Certified Master Architect (CMA). Master. Certified Technical Architect (CTA).

• Ensures the continued availability and operational strength of the ServiceNow platform
• Work with stakeholders to meet Asda’s business objectives, utilising ServiceNow aligned to Asda’s wider technology strategy.
• Owns and evangelizes Asda’s ServiceNow Golden Rules and MVP Policies (Integration Polices, Data Governance Policies, Configuration Policies, Instance Mgmt., Customization Polices and Platform Mgmt. & Development Polices).
• Defines, guides and leads the execution of ServiceNow technical governance processes, ensuring the robustness of the platform.
• Creates and manages key platform documentation artefacts for stakeholders, maintaining documented current state, configuration, and platform dependencies.
• Responsible for ServiceNow technical solutions and collaborates with Asda’s Architecture, Data and Engineering teams to integrate into the broader technical landscape.
• Accountable for all ServiceNow technical designs approval at enterprise forums
• Sets and directs quality standards across the ServiceNow platform teams, ensuring good practice and use of the platform.