Service Office Lead

at  Premier Equipment Ltd

Location: Elmira, ON
Type of Employment: Full-Time
Premier Equipment is a full-service John Deere dealership specializing in agriculture, lawn and commercial grounds care and compact construction equipment. With heritage dating back to the 1950’s, our organization has grown through the decades bringing to life John Deere’s commitment to customers of quality and innovation.
Premier proudly serves Southern Ontario with 9 locations (Alliston, Ayr, Elmira, Listowel, Ospringe, Tavistock, Smithville, Norwich and Stouffville), offering a robust parts inventory and over 90 technicians able to provide service and maintenance.
Our Purpose statement is “To be the best part of our customer’s day by improving their business and lifestyle.”
We appreciate that customers have many options when it comes to who they select to meet their equipment and service needs – be it for their business (farm, landscape or compact construction) or for their lifestyle (lawn, garden, home and workshop). When customers call on Premier Equipment it is because they have a problem or need they require assistance with – could be an equipment or technology need, or a repair or service need. Whatever the circumstance, we challenge our staff to be the “best part of our customer’s day” by effectively providing them with quality products and exceptional service to meet needs and make their business more productive or their tasks around their home or property more efficient or enjoyable.
We offer competitive wages, a competitive benefits package, RSP matching and Profit Share along with many other perks. As an essential business, we offer secure employment with an engaging team atmosphere!
Come and hear what we are all about!

SKILLS AND REQUIREMENTS:

• Strong leadership and communication skills to effectively direct and promote teamwork, cooperation and customer satisfaction.
• A natural mechanical proficiency along with knowledge of diagnostic equipment and specialized tools is required.
• Must be thoroughly familiar with John Deere and competitor’s products.
• Must demonstrate the skill and knowledge required to direct repair work.
  At Premier Equipment, we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported. We offer accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.

• Work collectively with the entire Service Office to ensure Teamwork.
• Assists in the appraisal of work orders coming into the Service Department, reviewing orders for accuracy and completeness.
• Provide technical support and problem resolution for technicians and all internal and external customers, ensuring healthy relationships.
• Assist the Service Manager with technician recruitment and training.
• Assist the Service Manager in all aspects of the Service Department.
• Support Service department with verifying and securing parts.
• Resolve customer complaints relative to service with a focus on customer satisfaction and retention.
• Control and maintain proper paper flow in the Service Department.
• Support Customer Service and Corporate initiatives.
• Assist the Service Manager with the control of lost time.
• Work towards reducing overall departmental expenses, while achieving margin goals.
• Ensures all service Warranty and Product Improvement Programs are completed and submitted to the Warranty Administrator within the required timeframe to receive maximum credit.
• Quote used equipment reconditioning to the Sales department.
• Support the University of Guelph service work and schedule deliveries.
• Monitor all ExpertAlerts and ensure they are looked after in a timely manner.