Service Officer

at  Queensland Treasury

Your typical day as a Service Officer may include: - Answering client calls and resolving debt enquiries.- Negotiating debt management instalment plans with clients.- Using office technology systems and applications to manage and analyseinformation.- Ensuring compliance with guidelines and record-keeping standards.- Contributing to team and individual performance goals.You will be supported by a positive, constructive team and divisional leaders as you do your work.To be successful in this role you will need to demonstrate: - A working knowledge of digital and data technology/systems.- The ability to interpret and apply legislation and/or policy or the ability to rapidly acquire this capability.We support a thriving and future-focused workforce which offers flexible working practices (e.g., working from home) to ensure suitable and tailored work/life balance whilst meeting organisational, community and government needs. The positions are based in our Ipswich and Southport office.Joining QRO you will have opportunities for continued learning, growth, and career development. To find out more about working for QRO please see attached candidate information pack.Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process.
The methods used in the recruitment for a role may vary, but the sorts of processes used may include application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.We welcome applicants to share with the contact officer any health condition, impairment, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.If you are interested in this role - click ‘Apply’ to be redirected to the full advertisement, including role description and contact details.Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.Job Ad Reference: QLD/584574/24Closing Date: Wednesday, 28 August 2024This work is licensed under a Creative Commons Attribution 3.0 Australia License

Please refer the Job description for details