Service Operation Manager

at  London Electric Vehicle Company LEVC

THE OPPORTUNITY

LEVC Mtech is leading a project to introduce a range of new energy passenger vehicles tailored for the UK market. We’re looking for ambitious individuals who want to make an impact in a company committed to innovation and sustainability.
If you’re ready to take the next step in your career and help drive change in the automotive industry, we’d love to hear from you!

CUSTOMER EXPERIENCE AND COMPLAINT MANAGEMENT

• Support the creation of service IPs, marketing strategies, and customer care initiatives to enhance satisfaction.
• Assist in handling complaints, conducting Customer Satisfaction Index (CSI) surveys, and aligning after-sales strategies with business goals.

EXPERIENCE TO SUCCEED

Bachelor’s degree in business, Finance, Automotive technology, Engineering, Customer Service or a related field.
Minimum of 5 years of experience in automotive service operations, preferably within a dealer group or car brand company.
Proven track record in after-sales service management.
Strong communication and interpersonal skills.
Proficiency in using digital tools and platforms for service operations.
Ability to analyse data and make informed decisions.
Adaptability and a willingness to embrace change and innovation.

Reporting into the Dealer Development Director the Service Operations Manager is responsible for developing, coordinating, and maintaining an efficient after-sales service system that aligns with company standards and customer expectations, focusing on enhancing user satisfaction through data analysis, process optimization, service capability improvements, and continuous system advancement.

After-Sales System Development & Maintenance

• Lead the development and integration of after-sales system modules to boost user satisfaction.
• Maintain and update the system’s standards, processes, and policies.

Service System Establishment & Improvement

• Design a robust after-sales service framework aligned with company standards and customer expectations.
• Continuously enhance the system by adopting best practices and innovations.

Data-Driven Service Operations

• Conduct analyses of service operation data to identify trends and improvement areas.

• Use insights to optimise operational efficiency and customer satisfaction

  Operational and Revenue Analysis

• Evaluate operational capabilities and revenues to identify improvement opportunities.

• Work with the Aftersales Service Manager to implement corrective actions for sustainable growth.