Service & Operations Coordinator

at  Lucy Electric

Job Advert
Internal Job Title: Service & Operations Coordinator
Business: Lucy Electric Energy Services
Location: Thame, Oxfordshird, England (Hybrid)
Job Reference No: 3698

KEY ACCOUNTABILITIES:

• These will include (but not be limited to):
• Take ownership for the delivery of onsite work, scheduling and coordinating with a range of engineers, sub-contractors and utilities companies
• Offer guidance and direction to our customers on solutions available.
• Quote site work, and spares where required, via our approved price lists and tender process
• Manage jobs end to end from lead to invoice and follow up support, taking control of costs and ensuring margins in line with department guidelines.
• Work with our engineer pool to ensure the complete scope of works is understood and planned ahead of job delivery.
• With support from our H&S Officer, produce and supply RAMS for all work undertaken on site.
• Answer incoming calls from customers and response to their enquiries in a professional manner.
• Provide excellent ‘customer at the centre’ support across all communication platforms.
• Utilise a number of online portals to review, input and manage customer data, orders and invoices.
• Load, review, and manage orders and despatch parts using our ERP system, Microsoft D365.
• Support all areas of the department in relation to office systems, bookings, POs, equipment hire, delivery dates, equipment hire etc.
• Ensure Service Level Agreements are managed and supported in line with T&Cs.
• Support UK and overseas travel arrangements and bookings where required.
• Ensure a strong working relationship with other departments across Lucy Electric.
• Ensure that all work is carried out in accordance with the standards, policies and procedures of Lucy Electric and its customers.
• Liaise closely with Manager to understand and manage priorities.
• Attend training and continuous development opportunities as required.

We seek an experienced, talented, and focused individual to join our dynamic team currently delivering installation, maintenance, and product support services for electrical utility assets across the UK.