Service Operations Dispatcher

at  Vestas

REGION NCE > SBU NCE SERVICE > PLANNING SE SOUTH

Vestas North and Central Europe is a sales business unit covering Scandinavia, UK, Ireland, Poland, the Baltics, Germany, Benelux as well as Eastern Europe and south of Africa. We are responsible for the Sales function, Project, Installation and Service of wind farms throughout these regions. We strive to be the No. 1 performing business unit within Vestas, and we aim to make Vestas North and Central Europe the best place to work.
The Service department in Sweden is responsible for service, service sales and maintenance of the wind turbines within the Nordic countries. Located in Malmö, you will be part of a regional team and be responsible for service planning for the northern part of Sweden. You will also be an important part in securing and delivering products and service to meet our customers’ expectations.

QUALIFICATIONS

• Experience of workload planning
• Extensive experience with MS Office and in-house database management and planning tools
• Proven ability to investigate the upcoming trends and workload
• Oral and written fluency in Swedish and good communication skills in English
• SAP, Salesforce or similar experience is a beneficial merit

• Investigate requirements and plan service and other scheduled activities
• Allocate and direct resources for unplanned schedules
• Ensure work orders have been set up for all incoming jobs
• Priorities open work orders within defined company rules and guidelines
• Ensure effective internal communication of both planned and unplanned activities
• Create a comprehensive weekly package of prepared work orders for each service team
• Escalate issues regarding possible overload and shortage of work to the Supervisor and/or Regional Manager as appropriate, make recommendations to make effective use of resources