Service Operations Manager
at Coop
Manchester M60 0AG, England, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 23 Apr, 2025 | GBP 64000 Annual | 23 Jan, 2025 | N/A | Access,Training,Private Healthcare,It,Career Development | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
CUSTOMER CONTACT OPERATIONS MANAGER
£58,000 - £64,000 plus great benefits (Work Level 5)
Manchester city centre - In this role you will work in a hybrid way (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy)
We’re looking for a Customer Contact Operations Managers to join our Customer Contact and Complaints team at Co-op. Here, we’re passionate about providing an outstanding service to our member-owners, customers and colleagues. If you’re the kind of person who enjoys the thrill of a 24/7 operation, spanning everything from Funeralcare to Retail to Membership, then this might be the role for you. Our contact operation is busy – spanning a range of channels, including social media and even robotics – so you’ll never be bored.
As a Customer Contact Operations Manager, we’ll look to you to shape and implement innovative operational strategies, helping us to make sure that we can achieve our ambitious business goals surrounding performance, financial, risk and contingency planning.
Responsibilities:
WHAT YOU’LL DO
- Provide valuable operational and strategic direction across all colleague contact teams, to make sure that all teams understand Coop’s ambitions
- Manage planning and preparation activity to make sure that operations teams are fully optimised and ready to support new campaigns and initiatives
- Help to create a colleague centric culture, where empowerment is central to ways of working
- Lead innovative transformation and continuous improvement activity based on customer and colleague insight
- Drive value for Co-op through all contact opportunities, by understanding and supporting Co-op’s growth initiatives
THIS ROLE WOULD SUIT PEOPLE WHO HAVE
- Experience of people leadership within a senior contact centre role, and an understanding of people policies
- Experience of building collaborative relationships with a range of key teams and partners
- Great communications skills, with the ability to translate Co-op strategy into operational practices
- Good commercial acumen with an understanding of cost control and budget management
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Marketing/Advertising/Sales
IT Software - Other
Sales
Graduate
Proficient
1
Manchester M60 0AG, United Kingdom
