Service Operations Manager

at  KSB SE Co KGaA

KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success.
People. Passion. Performance. It is these three success factors that make KSB the company it is today.
At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.
Service Manager, Ft. McMurray, Canada
Full Time
Customer Service, Grovetown, GA, US
REPORTS TO: Director of Service
PURPOSE OF POSITION: Senior Service leader that provides effective and engaged leadership across the Fort McMurray Service Center. To manage all aspects of service operations, service sales, and overall service market development for GIW, KSB, and other brands of rotating equipment within the Fort McMurray region. Maintains effective and efficient operation of all aspects within the Service Center in compliance with the Service Center’s ISO procedures. Ensuring that the day-to-day duties are carried out efficiently to meet the demands of the Fort McMurray Service Center Customers. Conduct work activities in a professional manner that reflects positively on the image of the company and conforms to current Health and Safety legislation, upholding GIW Industries Inc. Health and Safety Policy.
NOTE: THIS JOB IS IN FT. McMURRAY CANADA

EXPERIENCE & QUALIFICATIONS:

Fluent in English (both written and verbal).
Legally eligible for U.S. employment.
People development – enhances capabilities of staff and coaches them to achieve objectives.
Leadership – sets the tone for shop operations and service sales; leads by example and exhibits a positive, cooperative, can-do attitude.
Delegation – knows when and how to effectively delegate responsibilities to appropriate resources.
KPI focus –understands the meaning and value of proper performance measures and drives attainment of goals.
Effective Project Management - manages deadlines, effectively juggles multiple initiatives, identifies stakeholder requirements, understands, communicates and attains goals and milestones.
Time management – effectively prioritizes tasks in managing multiple projects simultaneously.
Active Learning – learns and adapts quickly and independently on the job; resourceful and proactive problem solver.
Deductive Reasoning – applies general rules and logic to specific problems to produce sensible answers.
Information recall - understands the significance of new information, for both current and future needs.
Intuition - identifies and addresses potential problems before they become issues.
Quality & Productivity – produces work at a fast rate, with high accuracy; accepts accountability if mistakes occur.
Proficient with Microsoft Office products and effective in utilization of ERP system (SAP).
Strong analytical skills; uses a systematic approach to problem solving.
Successfully negotiates with internal partners and external suppliers to achieve favorable solutions.
Equal Opportunity Employer/Disabled/Veterans [or Vets]
KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time.
We value employees who take the initiative and are committed to our company; Employees who take responsibility and for whom business success is the focus of their actions. In return, we offer fair framework conditions for collective wages and pensions, flexible working time models, individual training opportunities and the best career prospects

Leadership and supervision of all service team employees. Plans and directs production and service sales activities and establishes priorities for plant output in keeping with effective operations, established delivery dates, other cost factors and GIW gross margin expectations.
2.Collaborate with new equipment sales leader & team of Key Account Managers to build a best in class local Service, Sales, and Customer Support organization.
Develops region service sales strategies, goals, etc. in conjunction with corporate strategies/goals, facilitates coordination of company processes and communication. Ensures proper coverage of existing markets and those offering growth potential within the region. Manages all aspects of service sales in region. Expands “partnership” relations with customers by aiding in the development of blanket orders, stock programs, service agreements, etc. Furnishes sales market forecasts and other reports/forecasts for the region as required. Interprets and enforces company and safety policies, environmental regulations, goals to employees to ensure compliance, and goal attainment. Manage shop service and field service activities including product inspection, repair, testing, machining, and assembly of rotating equipment and components, including relevant assessment and thorough documentation thereof. Develops and maintains manufacturing operations business plans to include all program requirements, labor hours, production costs, service related inventory, information systems and financial control. Establishes production and quality control standards, develops budget and cost controls, and manages data regarding types, quantities, specifications, and delivery dates of products ordered. Manages the development and implementation of a manufacturing process plan, including personnel requirements, material needs, subcontract requirements, facility needs, and tooling and equipment needs. Ensures all established costs, quality, and delivery commitments are met. Coordinates manufacturing, service and other related activities with all other functions of the KSB SupremeServ and GIW organization and suppliers to obtain optimum production and utilization of available resources. Reviews production and operating reports and directs the resolution of operational, manufacturing, and maintenance problems to minimize costs and prevent delays. Performs administrative activities associated with the effective management of shop operations, including compiling, storing, and retrieving business data for production, human resources, financial and inventory reports. Determines responsibilities of assigned organization and staff positions to accomplish business objectives. Trains and ensures all assigned employees are aware of and comply with company, government, and customer policies, procedures, permits and regulations. Management of the business information systems and inventory control. (Hardware, software and transactions). Management and control of the business financial transactions and reporting variances to plan. (Operational P&L responsibility). Ensures proper follow-up of all active quotations to obtain quotation status and pursue the close of the sale. Assists product management, order entry, customer service, manufacturing, or shipping with any information required involving orders. Strong mechanical aptitude and rotating equipment background and knowledge. Business acumen – understands financial implications of actions. Other duties may be assigned.
AUTHORITY: Responsible for all Service activities within the Fort McMurray market.
KNOWLEDGE & EXPERIENCE (minimum required)
EDUCATION: BS Degree in Business, Engineering, Operations, or equivalent experience. Five (5) years of demonstrated success in shop or plant management preferably within the pump, fluid handling, and/or rotating equipment industry. Knowledge of and familiarity with the mining industry also highly preferred.