Service Operations Team Leader
at The University of Manchester
Manchester M13 9PL, , United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 26 Dec, 2024 | GBP 44263 Annual | 30 Sep, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
ABOUT IT SERVICES
IT Services at the University of Manchester is a vibrant and fast-moving department, we focus on delivering excellent customer service and quality services for our staff, students and researchers.
Responsibilities:
You will be required to line manage a team of customer-focused Service Desk Analysts providing IT support activities to staff and students, contributing to the continuous improvement of IT services. You will mentor and coach the team to improve their individual and collective performance and support their career development.
As well as acting as a point of escalation for team members, you will also work with other areas of IT Services and external partners to improve the delivery of services to the University.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
IT - Hardware / Telecom / Technical Staff / Support
Customer Service
Graduate
Proficient
1
Manchester M13 9PL, United Kingdom
