Service Owner - Operations

at  Greenstone

ABOUT US

Greenstone is a leader in the sales and distribution of insurance products under a portfolio of credible owned and white-labelled brands. Brands include Real Insurance, RSPCA Pet Insurance, Kogan Australia, Guardian Insurance, Australian Seniors and Choosi. We aim to make a positive difference in people’s lives by providing quality solutions that help people protect the things closest to them.

LOCATION

Great central location in Norwest Business Park, Norwest, only a short walk from Norwest Metro station and also direct bus access from Parramatta and Blacktown.
Don’t meet every requirement? Don’t worry, we’d still love to hear from you! At GFS we value diversity and are actively seeking candidates with varied backgrounds. In selecting the right person for this role, we will consider your skills and experience as well as your personal qualities, attitude, and potential for development.

• Lead and coach the Service Desk team fostering a positive work environment, providing support and guidance to ensure high quality technical response, delivery and solutions
• Drive and promote ITIL best practices, monitor performance, and nurture positive end user relationships to uplift customer satisfaction
• Develop and implement strategies for continuous improvement in operational effectiveness, leveraging data-based decisioning, with a focus on exceeding customer and end users needs
• Identify and assess new and emerging software technologies, leading the introduction of suitable products and frameworks to enhance services
• Provide advice and guidance on IT Service Centre related issues, systems and services to meet key objectives