Service Owner Production

at  GEA Group

SERVICE OWNER PRODUCTION

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
Why join GEA

SITE

N/A, N/A ‘s-Hertogenbosch
GEA is one of the world’s leading suppliers of systems and components for the food, beverage, pharmaceutical and agricultural industries. With more than 18,000 employees in five divisions and 60 countries. Around 1,500 employees work in the Netherlands. GEA’s solutions, processes, components, and services improve the efficiency and sustainability of production processes and thus contribute to a sustainable future, in line with the company’s goal: Engineering for a better world. For our IT department we are seeking a Service Owner Production, located in our brand-new office in Den Bosch.
Your responsibilities and tasks:

As a Service Owner Production, you are responsible for the alignment of production services seamlessly across domains and processes, enable service-focused delivery of information technology within a desired lifecycle:

• Development and responsibility for the implementation of the efficient strategy for production services.
• Assure all the production services are tracked across the entire service lifecycle.
• Assure corrective actions if production services go off-trail and compensate for process shortcomings and performance issues.

Responsibilities:

• Functional Lead to both internal as well as external Service Delivery teams; leadership, support, process direction, project updates and awareness.
• Lead the alignment and collaboration with related areas of Service Delivery, Service Integration and BRM to deliver the best possible service to the GEA business.
• Develops a clear understanding of IT strategy and the overall corporate strategy.
• Active participant in relevant reviews i.e.: provider team reviews.
• The service owner assures tracking of the owned IT service across the entire service lifecycle and is globally accountable.
• Responsible for the initiation of a particular service.
• Review new demands and requirements from Business in relation to business and / or technical services, including business process design for respective related IT services and applications.
• Accountable to IT Management for the performance of that dedicated service.
• Accountable for the entire service lifecycle from Service Strategy over Service Design and Continual Improvement, identify potential & future enhancements reviewing new service offering / enhancements linked to the service and look at innovative, leading services in the market and review competitive services.
• Guides BRM, Architecture, Operations and Service Delivery Management through the Service Lifecycle and supports them in their responsibilities.
• Drives initiatives towards service excellence (content, quality & cost), standardization and innovation, plans and follows up on the continuous service improvement of the service across the entire life cycle.
• Full Budget responsibility for service controlling (planning, calculation and charging).
• Promote the service offering using communication channels and communicate at all levels, from strategy to operations.
• Own all the subservices linked and defined under the main service from IT perspective.
• Close alignment / collaboration with Service Managers and Operations Management on global IT performance and operational improvements.
• Close alignment / collaboration with Global Service Delivery Managers and Service Managers on service content and service.

Your profile and qualifications:

• Master’s or bachelor’s degree.
• 10 years of relevant Experience in IT industry.
• Knowledge in Multi-Vendor Management.
• Certified in IT Service Management and ITIL process framework (v.3 / v.4).
• Capabilities, in financial & budget ownership.
• Fluent in English - written and spoken.

Benefits:

• Competitive salary and 8% holiday payment.
• 27 vacation days and 13 ADV days based on full-time employment.
• Travel allowance.
• Participation pension fund (PME).
• Possibility of collective health insurance.
• Homework allowance (40% homework based on fulltime employment).
• Compensation for your sports subscription etc.

What happens once your application is submitted?
You will receive an email when your application has been processed.
One of our Talent Acquisition Specialists will review and verify if the application meets the qualifications of the role. If your application has been successfully verified, you will be invited to a first interview either virtually or face-to-face.
Usually after the second/third interview round we will make a decision.
Please do not hesitate to reach out to our team at any stage of your application.

As a Service Owner Production, you are responsible for the alignment of production services seamlessly across domains and processes, enable service-focused delivery of information technology within a desired lifecycle:

• Development and responsibility for the implementation of the efficient strategy for production services.
• Assure all the production services are tracked across the entire service lifecycle.
• Assure corrective actions if production services go off-trail and compensate for process shortcomings and performance issues

Responsibilities:

• Functional Lead to both internal as well as external Service Delivery teams; leadership, support, process direction, project updates and awareness.
• Lead the alignment and collaboration with related areas of Service Delivery, Service Integration and BRM to deliver the best possible service to the GEA business.
• Develops a clear understanding of IT strategy and the overall corporate strategy.
• Active participant in relevant reviews i.e.: provider team reviews.
• The service owner assures tracking of the owned IT service across the entire service lifecycle and is globally accountable.
• Responsible for the initiation of a particular service.
• Review new demands and requirements from Business in relation to business and / or technical services, including business process design for respective related IT services and applications.
• Accountable to IT Management for the performance of that dedicated service.
• Accountable for the entire service lifecycle from Service Strategy over Service Design and Continual Improvement, identify potential & future enhancements reviewing new service offering / enhancements linked to the service and look at innovative, leading services in the market and review competitive services.
• Guides BRM, Architecture, Operations and Service Delivery Management through the Service Lifecycle and supports them in their responsibilities.
• Drives initiatives towards service excellence (content, quality & cost), standardization and innovation, plans and follows up on the continuous service improvement of the service across the entire life cycle.
• Full Budget responsibility for service controlling (planning, calculation and charging).
• Promote the service offering using communication channels and communicate at all levels, from strategy to operations.
• Own all the subservices linked and defined under the main service from IT perspective.
• Close alignment / collaboration with Service Managers and Operations Management on global IT performance and operational improvements.
• Close alignment / collaboration with Global Service Delivery Managers and Service Managers on service content and service