Service Parts Associate

at  Magnum Trailer and Equipment

PARTS ASSOCIATE

We are looking for a Parts Associate/Service writer to join our growing team. You will be working with a team of amazing people servicing the Transportation Industry. Come kick-start your career with us today!

• Provide top-notch, high quality customer service to all Magnum customers (internal and external)
• Ability to effectively analyze and respond to customer inquiries in a timely fashion
• Document customer concerns accurately and effectively relay all details to maintenance
• Escalate issues that are outside of the standard scope of work as required
• Ability to analyze mechanical information provided by the mechanics and enter information into the system with attention to detail and high levels of accuracy
• Responsible for retrieving parts required for repairs and maintenance and interacting with Mechanics
• Conduct parts research, identification and order activities for internal and external customers
• Perform warehouse activities in support of internal and external customers
• Ability to prioritize workload and multi-task as required in a fast-paced work environment
• Generate and prepare required documentation for maintenance work to be performed
• Communicate directly with customers in person, via phone and by email where required
• Assist with the retrieval of parts required to perform services as required for the maintenance team
• Finalize customer orders after services have been performed and submit to management for approval in a timely fashion
• Monitor and respond to activities at the service counter including customer contact and parts
• Responsible for accepting and managing customer payments for services performed
• Project a professional image that positively represents the Company to internal and external customers
• Perform other duties as required