Service Planner

at  Johnson Controls

WHAT WE OFFER

• Competitive salary and overtime rates
• Paid holidays including all bank holidays and sick pay
• Comprehensive benefits package including pension matched contribution, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products – medical
• Extensive on the job/cross training opportunities with outstanding resources available
• Encouraging and collaborative team environment
• Access to business resource groups
• Training on our company values and products
• Company equipment to complete all jobs
• Long term career development

WHAT YOU WILL DO

As a Service Planner, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers’ diaries, completing permits and fulfilling paperwork requests amongst a number of other responsibilities.

HOW YOU WILL DO IT

• Schedule planned maintenance and reactive works for a team of engineers
• Complete relevant documents such as permits to ensure works go ahead as planned
• Work on multiple customer portals
• Manage the diaries including re-scheduling works to cover engineer absences or emergency works
• Provide first class customer service via phone and email for planning and admin queries for both internal and external customers
• Work with the relevant field line managers to utilize the engineers as productively as possible
• Work with other departments such as Sales, Billing, The Facilities Management Helpdesk and the Subcontractor team to help deliver the high level of customer service expected by our customers
• Report to the Planning team manager and mentors to help ensure individual and team KPIs are met