Job Description:

JOIN OUR TEAM AS SERVICE PLANNER WITHIN BUSINESS SUPPORT IN GLOBAL SERVICE

Are you our new Service Planner in Global Service at Schneider Electric?
We are currently looking for a colleague who together with the team in Business Support will support our Field Service Technicians. As a Service Planner, you will maintain multiple tasks when you support our technicians and in the end the customers on their electrification and digitization journey.
Mission: Service Planner is responsible for scheduling the execution of Field Services operations at customer sites. This role ensures that all parts, tools, instructions, and order details are made available to the Field Services execution workforce and that the closest, qualified Field Service Representative is scheduled for the customers. This role interacts with end customers so the Field Services Planner must have strong communication skills.

LOOKING TO MAKE AN IMPACT WITH YOUR CAREER?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries

1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

• Check/enrich Work Orders to be scheduled in bridge Field Services (bFS)
• Prepare/prioritize the interventions in backlog, based on customer contracts with SLAs, customer availability, spare part and technicians or subcontractors’ availability.
• Assign work orders 3 months ahead, combining multiple interventions to the same or nearby locations when possible.
• Communicate proactively with customers, confirming the intervention details and reminding technicians.
• Monitor the smooth execution of the interventions, rescheduling/cancelling if required, remotely supporting technicians on visit/calendar management, maintaining Work Orders data quality.
• Participate in regular meetings with Field Services Execution team, building improvement plan based on weekly/monthly dashboard.
• You will work closely with your colleagues in Global Service Division and our project organization.