Service Product Owner

at  Megger

The Vacancy
We are always looking for exceptional individuals to join our multinational group of talented professionals and right now we are seeking to recruit a motivated and talented Service Product Owner for a 12-month fixed-term contract.
As the Service Product Owner, you will lead the design, implementation, and delivery of a Self-Service Portal and a global ticketing system. These projects are integral to transforming and aligning Megger’s customer service experience worldwide. You will collaborate with cross-functional teams and stakeholders, define product visions, manage roadmaps, and ensure high adoption rates by promoting a data-driven approach to customer service improvements.

Key Responsibilities

• Lead the creation and delivery of a Self-Service Portal and global ticketing system.
• Define and communicate the product vision and roadmap.
• Collaborate with stakeholders to elicit, document, and prioritize requirements, ensuring alignment with business goals.
• Design “as-is” and “to-be” processes, identifying and implementing improvements.
• Facilitate user acceptance testing and provide comprehensive training and support materials.
• Promote a data-driven culture by analysing and acting on customer feedback.
• Manage release updates and communicate new features to users.

Experience, Skills & Qualifications

• Experience with service platforms supporting operational excellence.
• Knowledge of CRM, ERP, or ticketing systems.
• Understanding of Agile principles and software development lifecycle methodologies (e.g., Waterfall, RUP).
• Experience working with geographically dispersed teams and managing process efficiency.
• Strong communication, problem-solving, and stakeholder management skills.

Desirable:

• Previous experience as a Product Owner or willingness to learn.
• Technology and vendor assessment experience.

Please note: We are unable to accept applications from candidates who require visa sponsorship to work in the UK.
About us
At Megger, our mission is to empower individuals to live with confidence and work safely, harnessing the energy that powers our world. We achieve this by designing and manufacturing portable electrical test equipment that is not only safe and reliable but also user-friendly.
Our customers are at the core of everything we do. This drives our innovation, as we are dedicated to understanding their true needs and striving to be the trusted partner who helps them excel.
As a global leader, Megger operates in over 100 countries, employing more than 1,500 people. We provide unparalleled support and expertise through our 360-degree Customer Service, which includes software, product and tools design, on-site training, repairs, testing, and consultancy.
We are your one-stop shop for electrical testing equipment, and we invite you to be part of our journey!
Our UK headquarters is based in Kent, the scenic Garden of England, offering breath-taking views of Dover Castle, the Kent coastline, and even across to France.
Flexible Working at Megger
We support flexible working for all employees and offer the right to request flexible working from day one, with a maximum of two requests per 12-month period.
Commitment to Equality, Diversity and Inclusion
At Megger, we believe our people are our greatest asset and the key to our success. We value diverse skill sets and perspectives, and as an equal opportunity employer, we do not discriminate based on any protected attribute. We encourage candidates from all backgrounds and experiences to apply. We are committed to providing equal opportunities and fostering an inclusive work environment where everyone is treated fairly throughout the application process and during their career with us.
Please note: We may close this vacancy early if we receive sufficient applications. To avoid missing out, we encourage you to submit your application as soon as possible

• Lead the creation and delivery of a Self-Service Portal and global ticketing system.
• Define and communicate the product vision and roadmap.
• Collaborate with stakeholders to elicit, document, and prioritize requirements, ensuring alignment with business goals.
• Design “as-is” and “to-be” processes, identifying and implementing improvements.
• Facilitate user acceptance testing and provide comprehensive training and support materials.
• Promote a data-driven culture by analysing and acting on customer feedback.
• Manage release updates and communicate new features to users