Service Quality Engineer

at  ALSTOM

Req ID:461148
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

ACCOUNTABILITIES & AUTHORITIES:

• Implement and ensure the requirements of the Project Quality Plan remains adequate and relevant throughout the phases of the project,
• Manage all product quality issues through the PST (8Ds and supplier NCRs),
• Support and assist in the management of the Railway Safety management aspects of the project,
• To work with the Project Quality & Safety Manager to ensure that the requirements of the Alstom Management Systems and Quality and Continuous Improvement activities are met, ensure all Quality and Railway Safety documentation, processes and procedures are current, controlled and communicated,
• Manage Quality processes through GSI/MAXIMO,
• Plan and perform technical assessment audits for the maintenance activities as per the maintenance schedule from all the subsystems.

Perform incoming inspections:

• Perform inspections according to Incoming Control Plan,
• Accept or Reject products as defined in the inspection instruction/ checklist,
• Records inspection results in the digital tools as required,
• Accurately document Non-conformity when applicable with clear characterization,
• Complete all associated Non-conformity activities such as completing the QM order, blocking stock and tasking appropriate parties in the ERP system (ex GSI) to initiate the NCR resolution process,
• Ensure the use of calibrated equipment and instrumentations used in the inspections,
• Maintain all controlled document files and test records in a timely and accurate manner,
• Assist in the writing and updating inspection procedures, control plan and checklists,
• Inspect and sort material from inventory purges as directed by SQ Serial or Supply chain,
• Inform supply chain and supplier quality on NCRs and impact of defects on part availability,
• Coordinate outside special process inspection or outside lab testing if required, with incoming inspection leader,
• Supports the SQ Serial and Incoming Inspection leader by providing inspection-related data for KPIs,
• Participates in daily meetings and fulfills daily priorities as set by the Incoming Inspection leader.

EXPERIENCE:

4+ years quality inspection experience within manufacturing industry including using of digital tools.
You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

• Degree in Engineering or a related technical field,
• Familiarity with ISO 9001 and other relevant quality management systems,
• Knowledge of continuous improvement methodologies such as Lean, Six Sigma, or Kaizen,
• Experience or understanding of quality assurance processes and regulations in the railway industry,
• A certification in quality engineering or a strong capability in technical communication