Service Recovery Agent

at  Indie Campers

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.
With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.
Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

As an Indie Campers Service Recovery Agent you’ll be focused in analyzing customer complaints, delivering exceptional issue resolution, and continuously enhancing our support quality. You’ll communicate directly with customers through calls, emails, and chat to address their concerns, offer solutions, and ensure high standards of service.
You will be joining our Global Customer Support team in our Lisbon office, reporting directly to your Region’s Customer Support Lead, and working very closely with Operations Strategy, Support Strategy and Asset Management.