Service Relationship Manager (GPA)

at  Sanlam

WHO ARE WE?

Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in Commerce or Business Management or NQF level 6 equivalent
• 2 - 3 years’ Investment Industry experience in a management role
• Fluent in both English & Afrikaans

QUALIFICATION AND EXPERIENCE

Degree or Diploma with 4 to 6 years related experience.

KNOWLEDGE AND SKILLS

Drive leads and service targets
Call Centre control and reporting
Budget and expenses
Stakeholder communication
Management of employees

WHAT WILL YOU DO?

The primary purpose of this role is to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Glacier policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.