Service Response Coordinator

at  IHC New Zealand

• Tauranga is seeking a Service Response Coordinator with 3+ years admin experience for efficient tenant communication.
• Permanent, full-time position with opportunities for professional development.
• Competitive salary up to $65k awaits!

MŌ MĀTOU | ABOUT US

Accessible Properties is one of the largest non-government, registered social and disability housing providers in Aotearoa, New Zealand, currently managing more than 2,700 properties throughout the country.
We’re committed to growing so we can provide more New Zealanders warm, dry, safe, and accessible homes, giving them and the foundation from which they can fully participate in society. This brings enormous benefits for residents and their whānau, as well as for property owners and the wider community. We are a profit-for-purpose, charitable organisation, wholly owned by the IHC Group which has been in housing for more than 60 years.

Are you passionate about providing exceptional customer service and ensuring tenant satisfaction? Accessible Properties is seeking a dedicated Service Response Coordinator to join our team in Tauranga.
As the primary point of contact for our tenants, you will play a crucial role in managing maintenance requests, addressing inquiries, and fostering positive tenant relationships. Your responsibilities will include promptly logging and addressing maintenance requests, coordinating with internal departments for efficient resolution, and maintaining accurate documentation according to company policies and procedures. This role requires excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced environment.