Service Sales Rep and Project Manager

at  DavisUlmer Sprinkler Co

COMPANY OVERVIEW:

Since 1946, Davis-Ulmer Fire Protection has been providing full-service fire sprinkler, suppression, alarm, and security systems to its customers, while maintaining our reputation as being one of the best companies in the business in the Northeast region.
At Davis-Ulmer we believe that investing in and empowering our employees as leaders develops an organization that delivers innovative solutions and services that create superior customer experience. The unique blend of our leaders’ abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.
Due to continued growth, we are looking to add a Service Sales Rep to our team in Rochester, NY. In this role, you will be responsible for quoting deficiencies, estimating, and laying the groundwork for the contract sales process.

QUALIFICATIONS/ EDUCATION/ EXPERIENCE REQUIREMENTS:

• High School Diploma/GED with Associate Degree preferred
• Experience in an administrative setting or equivalent combination of education and experience is a plus, but not necessary
• Notary public a plus
• Good oral, written, telephone and customer service skills
• Good time management, organizational and interpersonal skills
• Ability to assist both internal and external customers
• Ability to define problems, collect data, establish facts and draw valid conclusion
• Ability to read, analyze, and interpret general business procedures and regulations
• Moderate to advanced computer skills, with advanced proficiency in Excel

• Assists in obtaining information needed for each job such as, Purchase Order numbers, tax-exempt form, insurance certificates, deficiency information, and certified payroll information
• Assists in the scheduling of inspections (monthly/quarterly/annually) per the contract with the customer and the Companies inspectors to ensure compliance with state and local codes and the customer’s contract
• Assists in the scheduling of service worked based on quotes signed
• Collects inspection reports from the inspectors in a timely manner and ensure the correct reports are received per job order prior to billing; checks for deficiencies and quotes as necessary
• Scans and uploads documents to the online document storage system to include invoices, purchase orders, contracts and other information need based on the customer
• Follows up with customer on deficiencies quoted
• Books and creates jobs for inspections and service calls within the system; invoices after the job is complete per the company policies and procedures
• Assists with the invoicing of customers, follow-up for collections of customers for the inspection department
• Responsible for customer and vendor relations
• Other duties as assigned by manager