Service Section Manager Global Grade 12

at  Barloworld Equipment

KEY OUTPUT

• Relationship building with external and internal customers
• Proactively liaise with Principal to resolve problems and issues and build relationships going forward
• Hold monthly meetings with key customers to discuss issues and problems and ensure a good relationship
• Ensure all problems are dealt with as quickly as possible
• Open relationships conducive to collaborative problem solving.
• Effective control of Work-in-Progress
• Embedding quality standards of work that comply to ISO standards
• Comply to dealer standards of Dealer requirements (SOR, CRCA, Contamination Control, Service KPI’s)
• Develop and grow the workforce to meet Company requirements.
• Develop process that make the section compliant with ISO standards and Company requirements
• Ensure deadlines are met related to component delivery

QUALIFICATION, EXPERIENCE AND COMPETENCIES

• Qualified Artisan or Applicable Engineering Diploma / Degree or Qualified earthmoving equipment mechanic;
• Minimum 3 years management experience in the customer interface
• Minimum 3 years component rebuilding experience.
• Good knowledge of Earthmoving equipment and relevant industry
• Good communication (written, verbal and presentation) skills
• Effective negotiation skills
• Ability to work independently, under pressure and meeting deadlines
• Willing to travel as and when required
• Show initiative by thinking creatively
• High level of computer literacy (including relevant SAP)
• Strong technical background from a mechanical engineering perspective
• Experience in managing warranty process
• Financials for non-financial managers
• Exposure to business planning / budgeting processes
• People management skills and experience
• Sound business communication skills (Negotiation; Presentation, etc.)

Please refer the Job description for details