Service & Solutions Senior Administrator with German

at  Michelin

Service & Solutions Senior Administrator with German
Michelin is hiring!

Mission:
Direct Michelin Solution management of a designated portfolio of signed contracts with customers and responsible for all elements related to their management including the billing process and offerings. Assist customers and service providers, seeking solutions to meet their needs with efficiency, agility and quality while respecting the company values.

What we’re looking for:

• Advanced level of English and German
• Experience in working with a complex stakeholders environment;
• Attention to details;
• Analytical and logical thinking, with initiative;
• Proactive;

What will you do:

Management of contracts / prices / commercial conditions:

• Correct and timely setting of manual prices and commercial conditions based on contracts and KAM;
• Verification of contracts, price accuracy and commercial conditions;
• Performing internal control processes applicable to prices and commercial conditions based on contracts and KAM ;
• Keeping the archives up to date for the contracts entrusted;
• Proposal for solutions to improve processes.

Invoicing:

• Collecting the necessary information in the Michelin solutions IT system;
• Guarantee the billing process for the customers, including compliance of their tax provisions and accountants;
• Collection and analyzing the necessary data for the preparation of invoices, for all revenue streams;
• Calculation and validation of invoices at the expected deadlines (billing calendar);
• Management of vehicle inflows exits and transfers to ensure the correct updating of the customer’s fleet.

Resolution of anomalies:

• Analyzing anomalies;
• Solving anomalies and unlocking “borderaux”.

Issuing corrective documents:

• Analysis of errors generated by unfair prices or commercial conditions, as well as commercial gestures offered to customers or requests from them;
• Proposal for measures to correct these documents;
• Monitoring the reasons that generated the corrections in the related files and explaining them on request

Dealing with value complaints received from customers and service providers:

• Analyzing complaints received;
• Proposal for measures to improve practices;
• Resolution of the complaint;
• Transmission of a correct and sufficient response.

Compliance with financial transaction rules:

• Ensuring traceability of financial transactions;
• Archive of all supporting materials in accordance with the regulations in force in the respective countries;
• Active participation in auditing processes on prices, anomalies, product and services corrections and complaints, in self-assessment of the implementation of internal control and in collaboration with auditors and representative of the quality assurance process;
• Implementation of action plans for internal control points identified as non-compliant.

Other activities:

• Issuing reports requested by partners, customers, service providers, managers, according to the data agreed in the operational calendars or ad hoc requests;
• Prepare and deliver training on own portfolio, when transfer of activities is needed;
• Creating missing procedures and updating existing ones for processes in the area of responsibility;
• Participation in the testing and implementation of new projects with the project ambassador.

In Michelin we offer:

• Flexible work schedule and home-office options
• A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.
• Private medical subscription;
• Life insurance;
• Lunch vouchers and discounts;
• Deduction of vacation costs.

How we recruit:

Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

• We have a phone call to get to know each other;
• We hold assessments to see your language skills and competencies;
• We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.

Pass all stages with flying colors, and we’ll send you our offer.

• We have a phone call to get to know each other;
• We hold assessments to see your language skills and competencies;
• We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager