Service Specialist (24 months)

at  Emerson

If you are a professional looking for an opportunity to grow and develop your abilities within a dynamic business, Emerson has an appealing role for you!
As a Service Specialist, you will assist customers by identifying the best solution for their application, independently crafting quotations and ensuring requests are handled at a high quality, accurately and on time.
If this sounds like an exciting job for you, we encourage your application!

PREFERRED QUALIFICATIONS THAT SET YOU APART:

• Basic knowledge of Industry Processes or Process Control and Instrumentation.
• Previous experience in a matrix organization.
• French: advanced/intermediate

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:

• Take ownership for customer orders received against quotations and verify them for accuracy.
• Ensure that the factory items have been scheduled for shipping, internal orders are placed by the purchasing department and service requests are raised.
• Liaise with Sales team to advise about the status or possible challenges regarding received quotes and orders.
• Generate proposal documents (technical and commercial) based on a specific proposal template.
• Maintain all databases accurate and updated.

FOR THIS ROLE, YOU WILL NEED:

• Previous experience in a similar role (customer support, sales support, technical sales etc).
• English proficiency (written/read/spoken).
• English advanced
• Good usage of Microsoft Office Suite (Excel, Word, Powerpoint).
• Good interpersonal and communication skills.