Service Specialist

at  Rogers Communications

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

WHAT ARE WE LOOKING FOR?

Core Voice Signaling DevOps is leading the enterprise in the evolution of advanced Voice technology projects design, implementation and managing network incidents effectively. You will find yourself enthralled in various network components and systems within the Network organization as we strive towards offering the best customer experience. we are looking for Service Specialist for Core Voice Signaling DevOps Team.
You relish the challenge of introducing disruptive technology. You believe that paving the way for automation will change daily routines and improve customer experience. You have a passion for DevOps and you are excited to execute and share wins with those around you. Please note that background checks are required as a condition of employment.
Core Voice Signaling DevOps team is responsible to design, test, build, integrate, deploy and maintain new cutting-edge platforms to support SS7, Diameter, IPX, VoLTE and Roaming services. We evolve, scale, optimize and sunset existing platforms.

• Provide mentorship, guidance, and leadership to Network Engineering and Operations team members.
• Engineering and Operations team lead for Core Voice Signaling platforms and services during business hours and 24/7 on a rotational basis. Work night shift as required.
• Provide expert-level support for change control activities including impact analysis, MOP reviews, change implementation, and post-activity verifications.
• Network planning of SS7, Diameter and LNP used in Wireless and Wireline networks.
• Engineering prime to design and implement changes in the STP, establish new links, test new features in lab and deploy in production.
• Network Security project management like Universal Call Blocking, SS7 FW deployment etc.
• Network Performance management and maintain inventory to assess capacity augments requirements and end of life network elements.
• Work with multiple Network and Business teams on projects from concept to completion.
• Assist in preparing budget decks for executives to raise capital funding for new projects.
• Effectively plan internal and external Signaling network paths to ensure sufficient redundancy is in place to avoid any service impacting incidents.
• Perform as a top-tier technical resource within Network organization to investigate and resolve network incidents.
• Adhere to SS7 protocols and standards such as ITU-T, ANSI, and ensure the SS7 signaling network compliance with industry standards and regulatory requirements.
• Conduct training sessions for network operations staff on SS7 signaling and Titanium STP functionalities.
• Liaise with vendors for technical support, procurement of equipment, and software updates.
• Implement and enforce security policies to protect the SS7 signaling network from unauthorized access and cyber threats.
• Manage access controls and user permissions for the SS7 network elements.
• Maintain detailed documentation of the SS7 network configuration, operational procedures, and troubleshooting guides.
• Integrate Titanium STP with other network elements such as MSCs (Mobile Switching Centers), HLRs (Home Location Registers), and other STPs.
• Design, plan and deployment of new SS7 Titanium STPs, including software and hardware installations and upgrades.
• Monitor and manage signaling traffic to ensure efficient routing and avoid congestion. Implement load balancing and optimize signal routing paths.
• Conduct performance analysis and capacity planning to ensure the SS7 network meets the required performance standards.
• Work in collaboration with Planning, Operations, Business and Technical teams on budget, network design solutions, project management and network evolution.