Service Specialist Supervisor for Respite and Reception Center

at  IEM International Inc

POSITION SUMMARY:

IEM is looking for Full Time – Service Specialist Supervisors to support our Washington DC Migrant Reception Center/Respite Facility and Temporary Accommodation operations.

MINIMUM QUALIFICATIONS:

• Bilingual English and Spanish- written and verbal
• Bachelor’s degree in social work or other health and human services field or Four years of humanitarian or migrant-support related experience will substitute.
• Two (2) years of direct management experience in temporary housing facility operations and reception services
• Three (3) years of direct service experience working with refugees, migrants or other vulnerable populations (required)
• Proficient in the use of computer and phone technology used for communication and work products.
• Ability and willingness to perform light housekeeping and lifting up to 30 pounds
• Understanding that this role is not a permanent position and will last the extent of the current project or on other similar/like projects if they arise.
• This position will require work to be conducted onsite and may require work on weekends or in excess of 40 hours per week.

PREFERRED QUALIFICATIONS:

• Professional Registration or Certification including Project Management Professional.

• The Service Specialist Supervisor provides direct supervision of Service Specialist staff and plays a key role in Office of Migrant Services’ multidisciplinary approach to providing services. Ensure all supporting client data is captured as directed by the District to support all cost recovery efforts and District reporting.
• Confirm that all unusual incidents are reported to Office of Migrant Services staff and Operations as specified in this agreement or as required by the District.
• Develop tracking systems to ensure accurate reporting with input from Office of Migrant Services Data Team and approval from Office of Migrant Services staff.
• Identify training needs and assist with training for staff.
• Uphold Office of Migrant Services standards of conduct, policies and procedures at all times.
• Oversee the day-to-day operations of the program and management of milieu.
• Role model effective milieu management by being present on the shelter floor for at least 75% of scheduled shifts.
• Respite Specialist Supervisor:
• The Service Specialist Supervisor provides direct supervision of Service Specialist staff and plays a key role in Office of Migrant Services’ multidisciplinary approach to providing services. Ensure all supporting client data is captured as directed by the District to support all cost recovery efforts and District reporting.
• Confirm that all unusual incidents are reported to Office of Migrant Services staff and Operations as specified in this agreement or as required by the District.
• Develop tracking systems to ensure accurate reporting with input from Office of Migrant Services Data Team and approval from Office of Migrant Services staff.
• Identify training needs and assist with training for staff.
• Uphold Office of Migrant Services standards of conduct, policies and procedures at all times.
• Oversee the day-to-day operations of the program and management of milieu.
• Role model effective milieu management by being present on the shelter floor for at least 75% of scheduled shifts.