Service Supervisor Global Grade 10

at  Barloworld Equipment

POSITION OUTPUTS

• Leading a Team of Service Assurance technicians to enforce quality controls , in line caterpillar repair standards
• Achieve quality turnaround targets.
• Resolve internal customer queries.
• Effective control of cost centre expenses and WIP
• Ensure effective communication between team and management.
• Ensure service work is carried out in compliance with quality standards (OEM Guidelines).
• Apply warranty policies and procedures; this includes warranty decisions and service warranty investigations.
• Ensure outputs of service audits are achieved.
• Development, Performance Management, and training of the productive team
• Apply Barloworld Equipment leadership philosophy.
• Achievement of a team environment that enables adherence to quality standard and process efficiency standards
• Competency development of team.
• On the job supervision – safety of team.
• Reporting of team Key Performance Indicators and prospects.
• Ensure CC/SOR compliance.

QUALIFICATION, EXPERIENCE AND COMPETENCIES

• Grade12
• Trade Test qualified in relevant trade (e.g. Diesel Mechanic/ Earthmoving
• Minimum of 6 years’ experience as Caterpillar General Mechanic
• Stand in as Supervisor or as team leader or been a service planner
• Experienced trouble shooting and problem-solving skills on Earthmoving machines.
• Sound interpersonal and communication skills.
• Basic business and financial understanding.
• Computer literate and good business writing knowledge.
• Good and experiences on Caterpillar machine and product knowledge.
• Excellent technical, interpersonal and leadership skills
• Valid Drivers License

Please refer the Job description for details