Service Supervisor Western Canada

at  Busch Vacuum Solutions

Date: Aug 7, 2024
Location:Delta (BC), British Columbia, CA, V4G1E9
Come Grow with Us – Whether it is creating green energy, developing life-saving medicine, or enabling nano-technology, the Intelligent use of vacuum is essential in tackling the challenges of our future.
As diverse and boundless as the world of vacuum is, so are the jobs and opportunities at Busch. This is the career you’ve been looking for. Joining the Busch team means working in a family owned, fast paced, and innovative team environment supported by over 3500 professionals in 44 countries across the globe. As for our Canadian Team, we have direct OEM presence in Canada and four sites across the nation; Montreal, Toronto, Vancouver and Calgary!

EDUCATION AND QUALIFICATIONS REQUIRED

• A vocational school diploma in Industrial Mechanics
• Six to eight years’ experience, ideally in an industrial environment where pumps are
• repaired/serviced (including some as team leader/supervisor)

OTHER SKILLS

• Knowledge of the Microsoft Office Suite (Outlook, Word, Excel)
• Functional second language proficiency where required.
• Capacity to coordinate/supervise the work of other people.
• Analytical thinking, team work, sociability and a keen sense of responsibility

HR management responsabilities:

• Direct supervision of all service employees (technicians, admins, helpers)
• Make sure all understand their role and participate/grow in the company
• Responsible for time/vacation management (with Regional Sales Manager)
• Responsible to perform employee’s yearly appraisal: Set objectives for each individual
• Review of objectives and provide regular feedback and action plan (min. 3 times/year

• Maintain a neat and clean workspace at all times.
• Coordinate workshop activities (work in progress, customer support and operations) to assure optimal customer service.
• Assess the work to be done on equipment designated for repairs, identify customer requirements and plan execution
• Review work orders and take appropriate action when needed
• Respect and execution of all procedures and norms established (ISO 9001-2008)
• Answer service calls from existing and potential customers. Assist with all technical questions and emergency service calls.
• Carry out, personally, repairs on both complicated equipment and/or on regular equipment.
• Inventory: provide needed support to Inventory Supervisor to help manage and control
• Shipping and receiving activities: stock transfers, incoming pumps
• Coordinate and plan service calls and assure follow-up with customer when needed
• Assist/plan the timetable pertaining to service contracts and assure a follow-up on their completion.
• May, at times, answer emergency calls, traveling to customer locations to find solutions to the problems identified at any time of the day or week.
• Building maintenance: coordinate actions to maintain building in good conditions

HR management responsabilities:

• Direct supervision of all service employees (technicians, admins, helpers)
• Make sure all understand their role and participate/grow in the company
• Responsible for time/vacation management (with Regional Sales Manager)
• Responsible to perform employee’s yearly appraisal: Set objectives for each individual
• Review of objectives and provide regular feedback and action plan (min. 3 times/year)

This job description may include the following additional responsibilities:

• Encourage and maintain a positive attitude for all team members
• Budget preparation for the service department
• Carry out any other tasks and take on any other responsibilities that the immediate supervisor may assign on occasion.